Technical & Troubleshooting
What is the SIM card mobile number or MSISDN?
Each SIM card has a unique mobile number or MSISDN. M2M One dispatch a packing slip with each order that lists each SIM with the mobile number(s). You can also obtain this information from the M2M One Control Centre.
What is the SIM card serial number?
Each SIM card has a unique serial number or S/N. M2M One dispatch a packing slip with each order that lists each SIM with the serial number(s). The barcode on the SIM cards sleeve is the serial number.
What is the SIM card IMSI?
Each SIM card can be identified on each operator network by its international mobile subscriber identity or IMSI. M2M One IMSI format is (15 digits): First 3 digits are Mobile Country Code (MCC). Next 2 digits are Mobile Network Code (MNC). Followed ...
My device is asking for a PUK code, what do I do?
his occurs when SIM PIN is entered incorrectly 3 times. Be Careful, do not attempt to guess this code! A PUK code is a security feature enabled when you incorrectly enter your personal PIN code into the phone. PUK stands for Pin Unlock Key and is ...
Does my SIM card have a PIN?
By default M2M One SIM cards do not have a PIN code enabled. If required we can supply PIN codes, then your device or application can use the AT+CLCK command (Facility Lock) to enable SIM PIN. Tech Tip The following AT command is used to query SIM ...
I have received my SIM card and it's not working
Please check the following: Is the SIM inserted correctly? Is the hardware/device powered up correctly? Have you configured the correct APN? If possible check the devices SIM status (menu, GUI, LED ,…), or by issuing the AT command AT+CPIN? The ...
What APNs (Access Point Names) are available?
M2M One NZ can provision SIM cards with the following APNs: m2m – public APN that assigns your device a private dynamic IP address with direct internet access using NAT m2mdirect – public APN that assigns your device a public internet facing dynamic ...
Technical Support Contacts
You can email a trouble ticket through to support@m2mone.co.nz or submit a ticket through our support portal here.